Safecity's Best Practice
Policies and Statements
These policies are currently under review
|What we expect from our course participants|
|Access and Equity and Other Special needs||Appeals and grievances|
|Assessment Policies||Attire and Behaviour Statement|
|Client services for courses brochure||Confidentiality and Student Records|
|Disciplinary Action Policy||Equity Access Participation|
|Expected Attire and Behaviour Policy||Fees and Charges|
|Flexible Learning||Internal Audit Policy|
|Language Literacy and Numeracy Policy||Marketing and Advertising Policy|
|Outsourcing Policy||Policy on racism and vilification|
|Quality assurance statement||Quality Improvement and Risk Management Policy|
|Refund policy||RPL and RCC Statement|
This page contains:
Our Mission Statement
Quality Assurance Statement
- Safecity requests evaluation on every course it provides through each instructor that provides training.
- Safecity uses the information that has been returned to make improvements to the quality of service, training and products. Information can also be used to help improve the performance of Safecity's staff, instructors and the procedures they follow.
- Safecity regards all feedback information given in such evaluations as strictly confidential. All issues raised from the feedback will be handled in the strictest confidence.
- Safecity's Quality Assurance Team may be contacted any time.
- Safecity's Quality Assurance Team is dedicated to improving and maintaining a high standard of service to you.
- Safecity encourages suggestions, questions, complaints, and comments (positive and negative feedback). All input is a very important part of our Quality Assurance, as without it we do not know how we can improve our services and products.
- Permission for Safecity to continue to obtain feedback will be asked of all clients (course participants, customers etc.). This will assist Safecity in developing and maintaining continued support to customers, and will give us valuable information about how the services provided may continue to benefit our clients.
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Policy Statement for RPL/RCC
- RPL (Recognition of Prior Learning) and RCC (Recognition of Current Competency) are the terms used to describe the assessment and recognition of the skills a person may already have to obtain a given unit of competency. RPL/RCC are designed to enable skills that have been learned or acquired earlier to be recognised.
- This service is offered by Safecity and is available to all applicants for our courses.
- The process is as follows:
- Ask Safecity for an RPL kit. Forward payment and identification with the application.
- When you receive the RPL kit, read the information provided carefully. It may answer many of your questions.
- If you have any other questions about how to complete the RPL kit, please contact us.
- Complete the RPL kit and attach all relevant evidence.
- Send the RPL kit back to Safecity.
- You will need to complete an interview with Safecity. This is the RCC component that will make sure that the evidence you have provided in the RPL kit can be observed as skills and knowledge that you currently possess.
- After successful completion of the process, a Statement of Attainment will be awarded to you covering the units of competency in which you were assessed as being competent.
- If you were unsuccessful in obtaining RPL/RCC, arrangements and options will be given to you. The cost of the assessment process will be put toward any course that you may need to complete.
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Policy Statement on Equity, Access and Participation
Policy Statement on Flexible Learning
Assessment Policy Statement (Currently under review)
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Policies and Statements Relating to Participants of Courses
- The training is for you and its success rests largely with you.
- Participate enthusiastically.
- Actively listen to the discussion.
- Write down any questions that you may have.
- If the questions are not answered by the end of the discussion, ask about them.
- Confine discussions to the topic.
- Say what you think - others will probably be thinking the same thing.
- Be patient with other students.
- Appreciate other people's point of view.
- Be punctual to each lesson.
- Work Smarter - Not Harder!
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Attire and Behaviour
- Attendance at the class is at the discretion of the instructor or Safecity's Quality Assurance.
- If, through no fault of your own, you are unable to successfully complete any component of the course, you will be enrolled in the relevant component of the next course free of charge.
- If a candidate's behaviour, attitude or actions are considered inappropriate or distracting to other candidates, the person may be required to leave and may be dismissed from the course. In such a case, Safecity (at its discretion) may refund part of the fee.
- You are expected to arrive at the class well groomed and neatly clothed.
- Candidates who attend classes under the influence of alcohol or drugs will be dismissed from the course.
- We encourage your active, constructive and responsible participation in the course. Asking questions is an essential part of learning; however, we ask you to keep your questions relevant to the material you are studying.
- Your instructor will give you ample opportunity to ask questions and will assign special times for the class to do so.
- If a question arises in your mind during a lecture -- write it down. Generally you will find that your questions will be explained as the lecture progresses. If it is not, make sure to ask the question at the first opportunity provided by your instructor.
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